terms & conditions

Please read our terms and conditions of stay.

Terms & Conditions

Min stays.

Overseas guests must provide Passport ID & Credit card details on check-in if they incur any extra costs - eg extra guests, food items, day spa treatments, damages etc:

Minimum booking conditions is 2 nights

Midweek specials bookings is defined as Sun - Thurs nights.

Minimum booking conditions for long weekends is 3 nights

Minimum booking conditions for Easter and Christmas to New Year is 4 nights

Cancellation Policy.

If you need to cancel your booking & you booked via an online travel agent eg - Booking.com. Expedia, Agoda you need to cancel via them as they are your travel agent, we cannot change or amend the booking.. 

If you have booked direct with us it is much easier to cancel, change or amend your booking as we are in full control.

If you cancel more than 14 days in advance of your booking in writing - no fees are applied. If cancelled less than 14 days & received in writing 14 days prior to arrival, you will be liable for the entire payment. However, if we can re-book the said dates no penalty applies.(Note - All Christmas & Easter holiday bookings must be paid two weeks prior to arrival)

Check-in is anytime after 2pm and Check-out by 10am (unless by prior appointment)

Cleaning Policy.

If the chalets left in excessively dirty state above normal cleaning you will be charged with the extra cleaning, e.g.: dirty dishes etc 
Smoking/Vaping.
The chalets are non-smoking but a smokers pot is provided on the patio area. If smoking is detected inside the chalets there is a $200 charge for cleaning the curtains, upholstery, carpets and air-conditioning filters

Gift Vouchers.

Prepaid vouchers can be arranged for special occasions to a $ value.

Blocked Dates.

Please note no departures or arrivals are allowed on Christmas Day or January 1st.
 

Travel Insurance.

We suggest you look into travel insurance your holiday at Yelverton Brook especially if this is a long distance holiday to ensure your peace of mind, as travel plans and life can change quickly.
 

Payment Policy.

All bookings are paid in full. 
Please review your reservation for number of guests staying at Yelverton Brook. 
If you bring any extras you must advise owners & paid for them on arrival. 
Extra adult is $50 p/nt Child is $25 p/nt. Infant (under 1yr) is $10 p/nt which includes cot & highchair. 
We then will provide extra linen needed to suit your stay. 
Otherwise they will be treated as an "Unregistered Guest" then the charge will be $150 per night per person. 

Credit Card via phone on (618) 97 557579 or email.

We accept - Visa, MC, Amex & cash

Eftpos - is available 

Postal address:
Yelverton Brook  
6672 Bussell Highway, 
Carbunup River WA 6280.

Residential:

118 Roy Road, Metricup, Western Australia 6280

Late departure.

If cleaners are kept waiting after 10.30am on your departure morning you will be charged $30 per hour unless prior arrangements have been made with Yelverton Brook. 

Late check-out may be available to noon for $40 depending on bookings, prior arrangements are essential. 

Other Conditions & Extras

No pets are allowed as you are entering a Wildlife Sanctuary. 

Accommodation Options.

Spacious Studio has 1 x queen bed & double sofa bed in lounge - (open plan style)

Premium Lodge has 2 x queen bedrooms & double sofa bed in lounge area. This has a shared bathroom. Plus a portable cot & toy-box. Linen is only provided with payment plus we can supply an extra soft mattress. Highchair by request if needed.


Last Note

We are here to help you enjoy your retreat, if you have any questions please call us on 08 977557579 or email us.

Free Eat Out Guide to Margaret River

 

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