If you need to cancel your booking & you booked via an online travel agent eg - Booking.com. Expedia, Agoda you need to cancel via them as they are your travel agent, we cannot change or amend the booking..
If you have booked direct with us it is much easier to cancel, change or amend your booking as we are in full control.
If you cancel more than 14 days in advance of your booking in writing - no fees are applied. If cancelled less than 14 days & received in writing 14 days prior to arrival, you will be liable for the entire payment. However, if we can re-book the said dates no penalty applies.(Note - All Christmas & Easter holiday bookings must be paid two weeks prior to arrival)
Cleaning Policy.If the chalets left in excessively dirty state above normal cleaning you will be charged with the extra claiming, e.g.: dirty dishes etc
Check In -any time from 2 pm
Check Out - by 10 am unless by prior appointment
The chalets are non-smoking but smokers pot is provided on the patio area. If smoking is detected inside the chalets there is a $200 a that we charge a cleaning the curtains, upholstery, carpets and air-conditioning filters
Gift Vouchers.Prepaid vouchers can be arranged for special occasions.
Please note no departures or arrivals are allowed on Christmas Day or January 1st.
Travel Insurance.We suggest you look into travel insurance your holiday at Yelverton Brook especially if this is a long distance holiday to ensure your peace of mind, as travel plans and life can change quickly.
All online bookings are paid in full. Telephone bookings to 08 97557579 we can accept a deposit of 1 x nights accommodation using your credit card & csv number. Please review your reservation for number of guests staying at Yelverton Brook. If you bring any extras you must advise owners & paid for them on arrival. Extra adult is $50 p/nt Child is $25 p/nt. Infant (under 1yr) is $10 p/nt which includes cot & highchair. We then will provide extra linen needed to suit your stay.
1 x bedroom spa chalet has 1 x queen bed & double sofa bed in lounge - (open plan style)
2 x bedroom spa chalet has 2 x queen bedrooms & double sofa bed in lounge area. This has a shared bathroom. Plus a portable cot & toy-box. Linen is only provided with payment plus we can supply an extra soft mattress. Highchair by request if needed.
Terms & Conditions
If cleaners are kept waiting after 10.30am on your departure morning you will be charged $25 per hour unless prior arrangements have been made with Yelverton Brook. Late check-out may be available @ $25 per hour after 10am depending on bookings, prior arrangements are essential.
Check-in is after 2pm, Departure by 10am unless by prior arrangement.
Other Conditions & Extras -No pets are allowed. Chalets are non-smoking but a smokers pot is provided on the patio area. If smoking is detected inside the chalets there is a $200 fee charged for cleaning the curtains, upholstery, carpets and air conditioner filters.
Pre-paid vouchers can be arranged for special occasions.
Please note no departure/arrivals is allowed on Jan 1st. You must check-out on the 2nd of Jan and no check-out or check-in on Christmas Day.) Any extra guests must be advised to owners & paid for before departure. Extra adult is $50 p/nt Child is $25 p/nt. Infant (under1yr) is $10 p/nt which includes cot & highchair. We then will provide extra linen needed to suit your stay.